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WELCOME TO THE GEOBLUE COMPASS ISSUE NO. 100!
A Holiday Message…
As the year draws to a close, we send our warmest wishes to you and your loved ones. May this holiday season bring you peace, joy, and countless moments to cherish.
GlobalineTM: A New Joint Solution
While international health insurance is our focus, we recognize that globally mobile employees need other protections. This is especially true for expats. That’s why we’ve joined forces with MetLife Worldwide Benefits and created Globaline, a single solution that offers health, life and long-term disability (LTD) products and services for expat employees. |
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- Expat health products with options for dental, vision, prescription, wellness and international EAP, and political and natural disaster assistance
- Life and LTD coverage with value-added solutions such as will preparation, estate planning and grief counselling
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How does this affect you as a provider?
All previous MetLife expat medical insurance customers will transition to coverage with GeoBlue. As a result, you may see an increase in patients with Blue Cross® Blue Shield® and Bupa Global coverage.
We’re proud to offer this joint solution with MetLife, making it easier to deliver the critical health insurance and life insurance expats need! Learn more about Globaline.
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Global Networks Staff Update
Global Networks is pleased to introduce two new members to our management team–Brian McBride and Charlene Ayers. |
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| As the new Manager of Global Networks, Brian McBride oversees the Provider Relations and Provider Finance teams. Brian joined GeoBlue in 2016 as part of the Global Health & Safety (GHS) team, managing cases for expat, student and individual members before becoming a supervisor in 2017. In 2022, he joined the Fraud, Waste and Abuse team responsible for claim controls, cost review and fraud investigation. |
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Brian has traveled extensively in South America, where he studied and lived in Argentina and Ecuador, respectively. He now resides outside of Philadelphia with his wife and three children. In his free time, Brian enjoys traveling, cooking, gardening and spending time in nature. He is also a big fan of Philadelphia sports.
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| Charlene Ayers joined GeoBlue in April 2024 as Relationship Manager, where she manages the business relationship between GeoBlue and Bupa Global for the GeoBlue corporate expat product. A native of Stuttgart, Germany, Charlene is fluent in German and brings nearly 10 years of extensive industry knowledge in both domestic U.S. and international healthcare to her role. Prior to joining GeoBlue, Charlene managed multiple U.S. and international clients with GMMI, serving as the Strategic Account Manager for the FEP program. |
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Charlene currently resides in Florida. She enjoys reading, watching movies, traveling and spending quality time with her family.
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Take Our Survey!
GeoBlue values your feedback. Please complete this survey if you have had any transaction with us in the last 3 months (GOP, claim submission or payment inquiry) so we can gauge your satisfaction. The survey should take less than 5 minutes to complete. |
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| Missed last quarter’s newsletter? Want to view this newsletter in Spanish? You can access previous issues in English and Spanish online. Visit The Compass archive for the latest on GeoBlue provider news. |
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Update Your Contact Information
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| To review or update your contact information, please visit our Provider Portal. If you have trouble logging in, click on the “Forgot Password?” link. Your username is your email address. If you need help changing your information, you can reply to this email. For all other requests, please continue to write to us at providers@geo-blue.com. |
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of Blue Cross Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas. Bupa Global is a trade name of Bupa, an independent licensee of Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.
Life, Accidental Death & Dismemberment and Long term Disability coverage for U.S. clients is underwritten by Delaware American Life Insurance Company, an affiliate of Metropolitan Life Insurance Company and domiciled at 600 North King Street, Wilmington, DE 19801.
GeoBlue is authorized to use the Globaline trademark. Globaline includes coverage under insurance policies underwritten by separate carriers.
Will Preparation is offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, Rhode Island. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service.
Estate Resolution Services are offered by MetLife Legal Plans, Inc., Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan General Insurance Company, Warwick, Rhode Island. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.
Grief Counseling services are provided by a vendor not affiliated with DelAm, and the services provided are separate and apart from the insurance provided by DelAm. The vendor’s network of Counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. Events that may result in a loss are not covered under this program unless and until such loss has occurred. This program is available to Employees and their family members, as well as to beneficiaries at the time of a death claim. Family members are defined as an Employee’s lawful spouse, domestic partner, natural child, adopted child, and stepchild. Services are not available in all jurisdictions and are subject to regulatory approval.
© 2024 GeoBlue and Delaware American Life Insurance Company.
Delaware American Life Insurance Company is a licensee of Metropolitan Life Insurance Company and authorized to use the METLIFE® mark, METLIFE WORLDWIDE BENEFITS and MWB marks, and the stylized M logo, which are owned by Metropolitan Life Insurance Company. Delaware American Life Insurance Company is authorized to use the Globaline trademark.
Like most group insurance policies, these policies contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for maintaining coverage. Please consult each certificate for complete details.
DEPT198100-PVD-12/24 |
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